Replacemen t will be sent if a defective/faulty/damaged item is shipped. You must email photographic evidence of the defective item to firstname.lastname@example.org within 14 days of purchase before any claims can be processed.
There are specific scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
An exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has been tampered with.
- Anything is missing from the package, including price tags, labels, original packing, freebies, and accessories.
- Bundles: bundles or deals of products (containing more than one item) are considered one item, so their packaging may not be opened, and they may not be returned partially or individually.
- Accessories: must be returned with the original packaging intact.
- Phones and Devices: must be returned in the original, sealed packaging.