Terms Conditions

Replacement will be sent in case a defective/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at info@techbase.pk within 14 days of purchase before any claims can be processed.

There are specific scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has been tampered with.
  • Anything is missing from the package, including price tags, labels, original packing, freebies, and accessories.
  • Bundles: bundles or deals of products (containing more than one item) are considered one item, so their packaging may not be opened, and they may not be returned partially or individually.
  • Accessories: must be returned with the original packaging intact.
  • Phones and Devices: must be returned in the original, sealed packaging.

 

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