Delivery Policy

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (home, work, or a drop point), but never a post office box or any other public place.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

It takes 3-4 business days for your order to be delivered to your doorstep.

HOW MUCH ARE SHIPPING COSTS?

Rs 150 will be charged on an order value of less than Rs 2000. We provide free shipping for orders valued above Rs 2000.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an e-mail with the courier information with tracking details.

WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?

You will receive an SMS from the courier stating the payable amount. Be sure to be present at home for self-collection. In case of absence, any designated person/ family member can receive the parcel.

WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?

We offer the following payment methods: COD, VISA, MasterCard, and Discount Coupons.

WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?

Contact your bank for more information. You can also contact our customer service department at info@techbase.pk.

.CAN I EXCHANGE MY ITEMS?

All products purchased from Techbase Pakistan  can be exchanged within 14 days of purchase only if

The item(s) is faulty, damaged, or defective at the time of delivery.

The item(s) does not match the product’s original specifications or is found to be not the same as you had purchased.

You must notify us within three days of delivery by writing to info@techbase.pk or calling 0331-8201940 if you want to resolve a dispute. At Techbase, we look at each conflict on a case-by-case basis and try to be fair to both parties.

 

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