Replacement will be sent if a defective/faulty/damaged item is shipped. You must email photographic evidence of the defective item to firstname.lastname@example.org within 14 days of purchase before any claims can be processed.
There are specific scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
An exchange request is made outside the specified time frame.
The product is damaged because of use.
The product has been tampered with.
Anything is missing from the package, including price tags, labels, original packing, freebies, and accessories.
Bundles: bundles or deals of products (containing more than one item) are considered one item, so their packaging may not be opened, and they may not be returned partially or individually.
Accessories: must be returned with the original packaging intact.
Phones and Devices: must be returned in the original, sealed packaging.